FAQ's

Cluster repairs UK have compiled all the most common asked questions below; if your question is not listed please do not hesitate in contacting us.

Do i have to fill in an order acceptance form?
Yes, you must print off and complete an order acceptance form and send in with your repair. This ensures your repair is processed and started on without any delays. All repairs which arrive without an order a form will not be processed till order form arrives to us.

Do I have to book my repair in?
Yes, all repairs mail order or at our workshop are strictly by appointment only.
How do I remove my dash?
f you need any advice on how to remove your unit, please contact us and we will either explain to you over the phone or send you a pdf file via an email with illustrated instructions on how to remove your part.
Will my vehicle run without an instrument cluster?
Yes, but not advised. Majority of vehicles apart from vehicles that store immobilizer codes within the cluster will start and drive but due to the cluster not being fitted, the vehicle ECU respond as the car has been involved in a accident and many fault codes will be stored. For example engine management, various fault codes, airbags deployed and so on. Cluster repairs strictly advise against driving the vehicle without the instrument cluster fitted.
How long does a repair normally take?
Most repairs booked in are done on site same day or can take up to 48 hours to complete. Repairs that are not common take up to 4 days whilst parts arrive and are fitted. Lastly repairs that need a lot of testing and research can take up to 10 days to complete. Rest assured 98% of repairs are complete within 48 hours.
Why do pixel repair prices vary?
Pixel repair prices vary car to car as we replace all parts that affect the pixels displays. Some screens are small some are large so the main cost is based on the costs of the replacements parts. Cluster repairs UK are the only company in the UK which have spent 10's of thousands of pounds in developing LCD's to repair all pixels errors ensuring the longest professional warranties.
I have had my instrument cluster display pixels repaired by another company and within months the pixels have started to break up?
This is due to the repair being done using the original defective parts. 99.9% of pixels repairers use the original damage parts and just touch them up. If you choose to use a cheaper option make sure the method is told to you and if you are told that parts are replaced get this in writing so you can by law get a full refund if the repairs fail. Cluster repairs UK know that is take 10's of thousands of pounds of investment to develop parts for the repairs, you cannot get LCD's ready made of the shelf, so if the company does not reflect this high standards they have probably just touch the unit up and have got it working for a short period. If you want to query your repair, Cluster repairs UK will examine your unit for free and back it with a full report.
Do you offer your repair services at your premises?
Yes, all repairs can be done at any of our workshops. All walk in repairs must be booked in and are by appointment only.
How much does it cost for you to test my unit before you quote me with the costs of repair?
Cluster repairs UK charge a minimum of £40 as a test fee no matter how many hours we spend, but we do not want to charge this. Are intentions are not to charge a test fee at all but a higher price for a successful repair. This fee is mainly for customers that choose another option after getting a quote from us which is not recommended as our prices are very fair. Customers that get a quote from us and choose not to use us and to save only 10's of pounds, they normally end up paying a lot more in the long run. Cluster repairs UK never over charged and in some cases we cap repair cost at 40% of a brand new unit no matter how long it takes us to repair the unit. Rest assured 99.9% of units are repaired and a test fee is never charged.
Once my instrument cluster has been repaired will it need to be re-coded to my vehicle?
No, never. If a unit needs to be coded once we have repaired it, it does not become financially viable for the repair to takes place. In laymen's terms if you have to pay out for coding plus the repair costs to us you might as well but a new unit as the costs become too high.
Will I lose my mileage from my instrument cluster?
No, never. But if in any case the mileage is lost on our test bench we can easily restore this and you will never know about it.
Is it possible to change my mileage?
In some cases please visit the mileage correction page for more info.
Can I hire an instrument cluster while my unit is being repaired?
Yes, you can. We can supply most customers with a loan clusters to keep you on the road, but on cars like Audi, Vw and other wag group cars where the immobiliser code is stored inside the cluster this is impossible. Please check out our Loan cluster page for more details.
Can I hire another unit like MID, ACC or OBC while mine is being repaired?
Yes, if we have your part number in stock this can be arrange. Call us for more details.
I have found an identical part via a scrap yard/eBay, Should I buy it?
No, never. Unless your car is worth penny's we strictly advise against this. Buying a second hand part, you will get little or no warranty (mostly 1 month). We have received record numbers for upsetting stories of customers buying mainly off eBay, and the part has been received not working or just lasting a few months. You've got to ask yourself why the person is selling a part. The average Joe unless they have replaced the part in the past, they should not have a spare unit in their garage or lying around. Most parts are seconds because they have been replaced (so they are no good) or they are from a scrap vehicle. Our best advice is, get your original unit repaired from a reputable company like us or buy brand new to ensure long warranties.
How do I package my instrument cluster?
We recommend that you also use a box with a with gap of 3" around your part so you can fill the gaps between the box walls and part with either bubble wrap, packaging chips or newspaper. If you are still unsure on how to package your instrument cluster please do not hesitate in contacting us.
What couriers/delivery company should I use?
If you haven't got a courier company the best company to use is our good old royal mail. Royal mail next day Special delivery service is the best service for guarantee and insurance. We recommend all our customers use this service. Prices start from £4.99 to £20 up to 10kg and with insurance up to £1000
Do you offer discount for trade?
We offer special services for the trade. Please ask for more details when calling us for your queries.
How do I make sure my warranty remains intact?
Once your unit has been repaired we will seal the repair with or warranty stickers with date of repair and length of warranty. We will also send you a warranty card. Please keep hold of this warranty card as this is the main proof of repair. Please make sure you keep warranty seals intact and receipts. We always make sure that all repairs are done to the most professional standards but the law of odds sometimes may go against us and I unit may fail but rest assured being a reputable company the problem will be solved immediately.
How long does my quotation last?
Once you have been qouted a repair price, you have up to 28 days to go ahead with either the repair or have the unit returned. Warning; Units may be disposed of if left for more than 28 days without contact from the customer.
I cannot see the answer to my question?
If we haven't answered your question please visit our contact page for more info or give one of out friendly staff a call and they will be more then happy to help.